FAQs
Frequently Asked Questions (FAQs)
Q1:Do you offer custom sizing for your clothing?
A:No, sorry, we do not provide customization services, our products are available in a variety of sizes, please refer to the size chart to choose the appropriate size.
Q2:Can I wash my medieval clothing at home?
A:Most of our medieval clothing is made from materials that require special care. We recommend reading the care instructions on each product page. Generally, hand washing or dry cleaning is advised to preserve the fabric and detailing.
Q3:What is your return policy for online purchases?
A:We accept returns within 30 days of receipt, provided the items are in original condition, unworn, and with all tags attached.Please refer to our return and exchange policy for more details.
Q4:How long does shipping take?
A:Shipping times vary based on destination and shipping method chosen at checkout. Please refer to Shipping Policy for details.
Q5:Do you ship internationally?
A:Yes, we ship to many countries worldwide. Shipping rates and times vary by destination. Please check at checkout for options available to your country.
Q6:How can I track my order?
A:Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment’s progress via the carrier’s website.
Q7:Can I return a sale item if it doesn’t fit?
A:Sale items are considered final sale and are not eligible for returns or exchanges. Please review our return policy for more information.
Q8:Do you offer accessories to go with the medieval clothing?
A:Yes, we offer a wide range of accessories, including belts, hats, shoes, and jewelry, to complement your medieval attire perfectly.
Q9: How do I choose the right size?
A:Each product page has a sizing chart specific to that item. We recommend measuring yourself and comparing those measurements to our sizing chart to find the best fit.
Q10:Can I visit a physical store or showroom to try on garments?
A:Currently, we operate exclusively online and do not have a physical storefront. We provide detailed sizing charts and are happy to assist with any sizing queries to help you find the perfect fit.
Q1:Do you offer custom sizing for your clothing?
A:No, sorry, we do not provide customization services, our products are available in a variety of sizes, please refer to the size chart to choose the appropriate size.
Q2:Can I wash my medieval clothing at home?
A:Most of our medieval clothing is made from materials that require special care. We recommend reading the care instructions on each product page. Generally, hand washing or dry cleaning is advised to preserve the fabric and detailing.
Q3:What is your return policy for online purchases?
A:We accept returns within 30 days of receipt, provided the items are in original condition, unworn, and with all tags attached.Please refer to our return and exchange policy for more details.
Q4:How long does shipping take?
A:Shipping times vary based on destination and shipping method chosen at checkout. Please refer to Shipping Policy for details.
Q5:Do you ship internationally?
A:Yes, we ship to many countries worldwide. Shipping rates and times vary by destination. Please check at checkout for options available to your country.
Q6:How can I track my order?
A:Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment’s progress via the carrier’s website.
Q7:Can I return a sale item if it doesn’t fit?
A:Sale items are considered final sale and are not eligible for returns or exchanges. Please review our return policy for more information.
Q8:Do you offer accessories to go with the medieval clothing?
A:Yes, we offer a wide range of accessories, including belts, hats, shoes, and jewelry, to complement your medieval attire perfectly.
Q9: How do I choose the right size?
A:Each product page has a sizing chart specific to that item. We recommend measuring yourself and comparing those measurements to our sizing chart to find the best fit.
Q10:Can I visit a physical store or showroom to try on garments?
A:Currently, we operate exclusively online and do not have a physical storefront. We provide detailed sizing charts and are happy to assist with any sizing queries to help you find the perfect fit.